1. After logging in to your account, click on [Avatar] in the upper left corner of the App and select [Security].
2. Select [ID Verification] on the Account Security page
3. KYC2: you need to follow the page prompts to submit personal details, identity documents, self-timer, submitted after the completion of the system to wait for the review.
4. KYC3 video certification is available after completing KYC2 certification. Please upload the video content and submit it according to the requirements, and wait for manual review.
How to handle KYC2 authentication failure:
1. Please verify whether the ID information and selfie photos you submitted are clear and whether the names are consistent. If they meet the upload requirements, please contact the official online customer service for manual review.
2. If your certification information is inconsistent with the certificate information, please click [Reset Real Name] on the real-name authentication page. The auditor will handle the reset within 24 hours. After the reset, please re-upload your correct information to re-certify.