1. Both sides
1.1 Bitdoo UAB (hereinafter referred to as "the company") is a company incorporated in Serbia in accordance with the relevant laws of Serbia. The company operates the website https://www.bitdu.com (hereinafter referred to as "this website" or "website"). The website is a platform dedicated to users to conduct digital asset transactions and provide related services (hereinafter referred to as "the service" or "service"). For the convenience of the expression of this agreement, the company and the website collectively use "we" or other first-person address in this agreement.
1.2 As long as the natural persons or other subjects who log on to the website are users of this website, the convenience of the expression in this agreement is to use "you" or other second-person pronouns below.
1.3 For the convenience of the expression of this agreement, we and you are collectively referred to as the "two parties" in this agreement, and we only call you "Party B".
2. The purpose of the privacy policy
The privacy policy stipulates the types of information we collect from you only through you logging in to this website, registering on this website and/or using the services we provide, and how we use, protect, store and provide this collected information to the outside world.
3. Your consent
To ensure that you have full confidence in our handling of personal data, you must read and understand the provisions of the privacy policy in detail. Especially once you log on to our website, whether you register on the website or not, you indicate to us that you accept, agree, promise and confirm:
3.1 You voluntarily disclose personal information to us with the required consent;
3.2 You will abide by all the terms and restrictions of this privacy policy;
3.3 You agree that we collect your information by logging in to this website, registering on this website and/or using the services we provide; you agree to any future changes to our privacy policy;
3.4 You agree that our branches, subsidiaries, and employees may contact you about products and services that may be of interest to you (unless you have indicated that you do not want to receive such messages).
4. Information collected
4.1 When you use this website, you agree that we start using cookies to track your every action, and collect and remember all the information you leave, including but not limited to your IP address, geographic location and other information.
4.2 If you are willing to use the different modes of digital asset transaction services provided by this website, you need to fill in and provide the following two types of information when applying for registration:
4.2.1 Identity information. This information can help us verify whether you are eligible to register as a member of this website, including but not limited to your name, your residential address, mailing address, other different certificates issued by your country or government that can prove your identity, and The numbers involved and all other information that can help us verify your identity (hereinafter collectively referred to as "identity information"). The identity information varies according to whether you are an individual user or an institutional user. According to the laws and regulations of different jurisdictions, the information collected by the platform for users from different countries or regions may be different. The following information and data serve as an indicative example:
Individual users: nationality, full legal name (including previous names and local language names), ID number, email address, phone number, social security number ("SSN"), passport number or any government-issued ID number, birth Date, identification (such as passport, driver's license or government-issued identification), personal photos of the user taken within six months of the platform registration date, and other information or documents required by the platform.
Institutional users: company legal name (including legal name in local language), registration information, business phone number, personal information of authorized representatives and authorized users, main business location, personal information of all beneficial owners), holding 25% or more The identity document of the shareholder/beneficial owner of the shares (passport or government-issued ID card), company structure, company establishment documents, board of directors resolution, capital source declaration, risk and compliance control instructions, and other information or documents required by the platform .
4.2.2 Service information. This information helps us contact you and smoothly provide you with different modes of digital asset transaction services, including but not limited to your personal identification information, contact information, transaction information, and your debit card information and/or other account information (Hereinafter collectively referred to as "service information"). At the same time, please understand that the services we provide to you are constantly updated and developed. If you choose to use other services that are not covered in the foregoing description, based on the service we need to collect additional information from you, we will explain the scope of information collection to you through page prompts, interaction procedures, agreement agreements, and pop-up prompts And purpose, and with your consent.
4.3 Safety management. When you use the services provided by this website or visit this website, in order to ensure the safety of your transaction and the safe and stable operation of the service, we need to automatically receive and record your web browser information, the type of device you use to log in to your account, Device information such as device identification symbols such as model version, IP address and records on the webpage you request to access, location, network environment, device fingerprint information, service log information, software information, location information, etc.
4.4 When you use this website or the services it provides, we may improve the use of this website, enhance your experience of using this website and the services it provides and its security, or in accordance with the courts or applicable laws and regulations. Or the order of other government agencies with jurisdiction to collect more necessary information through our dedicated mailbox published on this website or other methods that we consider to be compliant.
4.5 If you visit other third-party websites on this website or any link of a cooperating third party, you should agree to and abide by the separate and independent privacy policy of the third-party network. We are not responsible for the content and activities of these websites or partners.
5. Cookies
5.1 When you visit our website, we use Google Stats through cookies to record our performance and check the effect of online advertising. Cookies are small amounts of data sent to your browser and stored on your computer's hard drive. Only when you use your computer to enter our website, cookies can be sent to your computer's hard drive.
5.2 Cookies are often used to record the habits and preferences of visitors when browsing various items on our website. The information collected by cookies is anonymous collective statistical data and does not contain personal information.
5.3 Cookies cannot be used to obtain data on your hard disk, your email address, and your private data. They allow this website or service provider system to recognize your browser and capture and remember information. Most browsers are preset to accept Cookies. You can choose to set your browser to not accept Cookies, or notify you as soon as Cookies are installed. However, if it is set to prohibit cookies, you may not be able to activate or use some features of our website.
6. Use of Information
6.1 We use your information we collect for the following purposes or in the following ways:
(1) To process your registration and provide you with the services provided by this website;
(2) Notify you of any changes in our services;
(3) According to the requirements of the competent authority of the relevant sovereign country or region, report to the relevant supervisory authority;
(4) When you use the services provided by this website, this website uses your information for legal purposes, such as identity authentication, customer service, security, fraud monitoring, marketing and promotion, archiving and backup, or joint promotion with third parties This website to ensure the safety of the products and services provided by this website to you;
(5) Collect and process information to help this website design new products and services, and improve the existing services provided by this website;
(6) In order to enable you to understand the specific content of the services provided by this website, you agree to allow this website to send you from time to time the relevant marketing activities information (company news, promotional information, and related products and products provided by Bitdoo) will be sent to you from time to time. Service information), commercial electronic information and advertisements to replace general and comprehensive advertisements;
(7) Invite you to participate in surveys related to the services provided by this website;
(8) Data analysis in cooperation with government agencies, public affairs agencies, associations, etc.;
(9) Handle accounting and collect any fees;
(10) Personalize your experience (your information will help us better respond to your personalized needs);
(11) We have adopted international standards to prevent money laundering, terrorist financing, evasion of trade and economic sanctions, and we will implement them when the final virtual asset terms and rules become effective. This requires us to conduct due diligence on our customers. This may include the use of third-party data and service providers to cross-check your personal information with their data.
(12) For all other legal purposes and other purposes authorized by you.
6.2 We will not sell, trade or otherwise transfer information to other parties or allow others to collect and use information, but excluding the following other parties and the following information: our affiliates, helping us operate our website, conduct business, or Trusted third parties who provide services to you, as long as these parties agree to keep this information confidential; when we believe that the disclosed information is appropriate, is in compliance with laws, regulations, rules and regulations, or comes from a court or other competent authority To order and execute our website strategy, what is required for the normal operation of the website, required by affiliates to provide services, or to protect our or others’ rights, property, or safety.
6.3 After you terminate the use of the services of this platform, we will stop the collection and use of your information, unless otherwise provided by laws, regulations or regulatory authorities. If we cease operations, we will promptly stop the collection of your personal information, notify you of the suspension of operations in the form of one-by-one delivery or announcement, and delete or anonymize the personal information we hold.
7. Protection of personal data
7.1 We implement proper physical, electronic, management and technical measures to protect and protect the security of your personal data. We do our best to ensure that any personal information collected through our website is free from any nuisance by third parties who have nothing to do with us. The security measures we take include but are not limited to:
(1) Physical measures: The records containing your personal data will be stored in a locked place.
(2) Electronic measures: The computer data containing your personal information will be stored on computer systems and storage media subject to strict login restrictions.
(3) Management measures: We have internally set up relevant departments for the security protection of user information, and established relevant internal control systems, and adopt strict authorization principles for staff who may have access to your information, and only staff authorized by us can access Regarding your personal information, these employees need to abide by our internal rules for the confidentiality of personal information. In addition, we continue to strengthen the promotion of staff training related laws and regulations, privacy and security guidelines and security awareness, and regularly organize internal relevant personnel to conduct emergency response training and emergency drills to enable them to master job responsibilities and emergency response strategies and procedures.
(4) Technical measures: Encryption technology such as Secure Socket Layer Encryption may be used to transmit your personal data.
(5) Security measures: In order to protect your information security, we are committed to using various current general security technologies and supporting management systems to minimize the leakage, damage, misuse, unauthorized access, and unauthorized disclosure of your information. And the risk of change. For example: Encrypted transmission through network security layer software (SSL), encrypted storage of information, and strict restrictions on data center access. When transmitting and storing sensitive personal information (including personal biometric information), we will adopt security measures such as encryption, authority control, de-identification, and desensitization.
(6) Other measures: regularly review our personal data collection, storage and processing procedures; and restrict our employees and suppliers’ access to your data based on necessary principles, and our employees and suppliers must comply with strict Contract confidentiality obligations.
7.2 If you know of any security loopholes on our website, please contact us immediately so that we can take appropriate actions as soon as possible.
7.3 Despite the implementation of the above-mentioned technical and security measures, we cannot guarantee the absolute security of the transmission of information on the Internet, so we cannot absolutely guarantee that the personal information you provide to us through our website is safe at all times. We are not responsible for any incidents that occur due to unauthorized access to your personal data, and we are not responsible for compensation for any loss or damage incurred or caused in this respect.
8. Revision of privacy policy
We reserve the right to modify this privacy policy at any time. We update and publish the effective date of the new version to tell you that we have revised the privacy policy. Sometimes we will issue a notice to tell you that the privacy policy has been revised, but this is not one of our obligations. You should check the privacy policy regularly and pay attention to its revision. If you do not agree with the revised content, you should stop visiting this website immediately. When an updated version of the privacy policy is released, your continued access to this website displays and indicates that you agree to the updated content and agree to abide by the updated privacy policy.
9. Access, correct and delete your personal data
You have the right to obtain a copy of your personal data upon request, and to determine whether the information we hold about you is accurate and up-to-date. If any of your personal data is inaccurate, you can request to update your information. You can also request the deletion of your personal data, but we may refuse your deletion request under certain circumstances, such as for legal requirements or other legal purposes. For data access, correction or deletion requests, please contact support@bitdu.com.
In response to data access, correction or deletion requests, we will verify the identity of the requesting party to ensure that he/she is legally entitled to make such requests. Although our goal is to respond to these requests free of charge, we reserve the right to charge you a reasonable fee if your request is repeated or onerous.
If you confirm to terminate the use of the platform services and need to cancel your account, you can cancel through the relevant function interface or directly communicate with our customer service. When you meet the agreed account cancellation conditions and cancel your account on this website, all the information in your account will be cleared, and we will no longer collect, use or provide external personal information related to the account, but you We still need to keep the information provided or generated during the use of the services of this website for the time required by the supervision and management, and cooperate with the inquiries of the competent authority in accordance with the law within the time of the preservation.
10. Communication with us
10.1 If you have any requirements and comments, you can email support@bitdu.com. This is the only valid and official email that we communicate with you. Therefore, we have not used effective contact information for you. Any action or No responsibility for inaction.
10.2 We only publish announcements and information through the effective contact information on this website or post announcements on this website, so we are not responsible for any losses arising from your trust in information not obtained through the above methods.