1. Does the platform have an official Telegram group, Twitter or anything like that?
Telegram: https://t.me/BitduOfficial
Twitter: https://twitter.com/Bitdu_Exchange/communities
2. How is the withdrawal fee charged? Where can I find the relevant instructions?
Please refer to the tips on the coin withdrawal page and the official website [Rate Standard] for the fee charged for withdrawing coins.
3. Why do I get a message that my mobile phone/email address is occupied when I bind my mobile phone number?
If your mobile phone/email address was prompted to be registered when you registered, you can use it to log in to your Bitdu account directly. If you forget your password, you can click the [Forgot Password] button to retrieve it.
4. How do I become a merchant?
You can apply to become a C2C merchant if you meet the conditions of merchant application, please refer to the application process:
5. Why can't I withdraw my fiat currency and why can't I withdraw my fiat currency within 24 hours?
In order to protect users' assets and prevent their accounts from being attacked by hackers, users will be automatically restricted from withdrawing funds for 24 hours after triggering the wind control, and will be automatically unfrozen after 24 hours. The conditions for account security risk control are as follows: change mobile phone number/email address, change/retrieve login password, close/change Google authentication code, change fund password, close mobile phone/email verification.
6. Why are assets frozen?
If you have pending orders, fiat currency trading orders in progress and withdrawals to be audited, the corresponding assets will be temporarily frozen. If you are susceptible to freezing, please contact our customer service.